Why is my eTransfer delayed?

Certain banks and card companies take longer to process etransfers. Don’t worry, this happens often, but we will have to wait to send your package out if you are using a bank that has increased wait times. These cards/banks are typically limited to:

• Koho
• Tangerine
• CIBC

Bear with our payment team as your transaction processes and we will get your package out at the earliest slot available.